Terms & Conditions

Self-funding referrals

For individuals who are self-funding, payment is usually expected directly after each session by bank transfer, credit or debit card.

Self-funding fees – £175.00 for an initial assessment followed by £150.00 per session thereafter.

Insurance company referrals

We accept referrals from BUPA and AVIVA only. If you wish we can supply you with an invoice so that you can reclaim therapy fees.

Statutory body referrals (e.g. the NHS)

For individuals who are referred by the NHS, the legal system, social services or rehabilitation companies you will not be involved in the administration of payments. You will not be liable for any payment withheld or not paid by your referrer. We will liaise directly with your referrer for payment.

Length of sessions

Initial assessment appointments usually take 1 hour. Sessions following this will take between 50 minutes and one hour.

Cancellations and fees

No fee will be charged if greater than 24 hours notice is given of a cancellation. We will charge you a full fee if less than 24 hours notice is given of a cancellation. (This fee can be waived at the discretion of your therapist). A full session fee will be charged if an appointment is not attended and no notice is given, as your therapist will need to be present and available to you at our offices throughout your appointment time.

Self-funding referrals

Your notes will be kept in a secure area, within an alarmed building. No information about your treatment will be given to third parties without your prior permission (except in specific circumstances, see below). We will write to your GP to give information about your case, only if you request this. No information about your treatment will be held on NHS recording systems unless you specifically request this. EAP Ltd follows advice as set out in the Data Protection Act. All reports or documents held on computers are password protected as are entry to computers themselves. EAP Ltd uses virus protection programs to protect data held on computers and in e-mail accounts. Generally, we make an assumption that e-mail communication is not secure, so if you wish to pass confidential information via e-mail to your therapist we suggest that you do this using a password protected document.

We will supply session notes on request. We will not supply process notes (which are in the form of scribbled notes and are often only legible to the therapist) unless in extreme circumstances. We will offer a report summarising process notes on request.

Circumstances where confidentiality may not apply

If it is the case that your therapist believes that the risk to yourself or others is significant in terms of a threat to your life or a threat to others life, then we may be obliged to break confidentiality and inform third parties from statutory organisations (e.g., your GP or the NHS). We will make attempts to contact you personally prior to any such information being shared.

Clinical supervision of therapists

All therapists within EAP Ltd have clinical supervision. Clinical supervision is mandatory for all clinicians and your case may be discussed within clinical supervision. Any information discussed will be kept confidential and your real name will not be used. Notes from supervision consultations will be placed in your file. Therapists at EAP Ltd meet for supervision on a bi-weekly basis. If you do not want any of your information being shared with other therapists at EAP Ltd please let us know. We make an assumption that for husband and wife or partner/partner dyads who are receiving therapy simultaneously that information will not be shared unless this is explicitly requested by both parties.

Homework and Symptom monitoring

Within this website you will find many homework tasks that we believe will benefit you between sessions (although you are under no obligation to complete homework tasks). We also request that you access symptom questionnaires related to your presenting condition and share your feedback about your symptoms at the beginning of each session with your therapist. Questionnaires can be completed on this website or we can e-mail or post you questionnaires on your request.

Child clients

We are happy to see children in therapy sessions accompanied by their parents, guardians, teachers or carers. On some occasions some children prefer to be seen alone. We are happy to offer children below the age of 16 sessions on their own, if parents or guardians agree to this verbally. We may not be able to share information disclosed within these sessions if a child particularly requests that we do not. This could occur in the circumstance where a therapist decides that a child has sufficient maturity and understanding to make specific decisions about whether he or she wants others to be given information about their sessions. Although children under the age of sixteen are not deemed as legally competent, rulings made in courts have determined that children can be deemed to be legally competent to make decisions about who has access to their information if they have ‘sufficient understanding and maturity to enable them to understand fully what is proposed’. This is based on a concept now known as ‘Gillick competency’ which initially arose in the case of Gillick v West Norfolk and Wisbech Health Authority in 1986. The term ‘Fraser competency’ is also used in this respect (Lord Fraser was the judge who ruled on the case). East Anglian Psychologists Ltd follows guidelines issued by the department of health which state that parents and guardians of children under the age of 16 should be involved about decisions about their children’s care unless there is a very good reason for them not doing so. Equally guidance suggests that if a competent child under the age of 16 is insistent that their family should not be involved in their treatment, their right to confidentiality must be respected, unless such an approach would put them at serious risk of harm. Risk of harm occurring by not sharing information will be determined by the child’s individual therapist.

Organisational structure

EAP Ltd employs clinical psychologists. Psychologists working for EAP Ltd have an outstanding reputation locally, and are a referral source for statutory and non-statutory bodies, for example, Suffolk Social Services, local GP practices, BUPA etc.

Clinical Psychologists working for EAP Ltd a) have considerable experience in their field and b) offer a range of services outside of CBT (for example, clinical supervision, functional analysis, legal reports and clinical supervision).

Geographical locations within which the East Anglian Psychologists operates

Currently, EAP Ltd accepts referrals from West and East Suffolk, Cambridgeshire, South Norfolk, and Essex regions. Many clients travel by car to utilise our service. Current travelling times of clients range from five minutes to an hour and fifty minutes.

EAP offers domiciliary visits to locations within ten minutes drive from the office. For destinations where more than ten minutes travelling is required, EAP charges for the time required at clinical rates.

Legal and Regulatory status

EAP Ltd is not involved in any litigation or pending litigation. In addition, there are no known circumstances that may give rise to litigation. EAP or any of its employees have not been involved in any criminal conduct. No EAP clinical employee has had their professional registration removed or suspended. EAP Ltd does not meet any of the grounds for rejection of economic operators as outlined in Regulation 23 of the Public Contracts Regulations 2006.

How does EAP Ltd provide its service

Our registered office is located at 46-54 High St, Ingatestone CM4 9DW.

Our Bury St Edmunds clinic operates from St Andrew’s Castle, 33 St Andrew’s Street South, Bury St Edmunds, Suffolk.

Each client will be offered an initial assessment which on average lasts 60 minutes. This assessment will include a full mental health assessment and a range of self-report questionnaires and/or psychometric assessments as deemed appropriate by each individual clinician.